Sniffing problems from no notification, and no customer support phone number, I have saved the web response about cancellation of the subscription. I have followed instructions to go to settings and unsubscribe from monthly premium. I did use a few of their icons for my presentation. I have subscribed for monthly premium because they did not have a one month limited option. If you don't have money to waste, be sure you don't input your payment info into their system at any point in time or they'll just charge the heck out of you-without remorse or consequence. So watch yourself when you create an account with them. The chargebacks for this company must be through the roof with shady terms like that. There is absolutely no way that I'm the only customer screwed over like this. So all that money was wasted for nothing and they walk away without consequence.
I requested a refund from Freepik for the unauthorized charges and was denied because I had "agreed to the terms". I had to flag the charges with my bank in order to even get the charges to stop.
#FREEPIK AND FLATICON SUBSCRIPTION FREE#
They confirmed that the account was indeed on a free plan-yet they continued to allow the charges. I contacted them multiple times telling them that my account showed it was on a free plan and I complained that I was still being charged. I got charged $120 for a service never used, and when I contacted them about the unauthorized charges they told me I had in fact authorized them simply by agreeing to their Terms of Use when I opened the account. I hope they are better.īetter check their Terms of Use closely before agreeing to them. A reason why I am switching to Vecteezy now, as they have very good reviews. They are not at all flexible and difficult to deal with. Their support was never very good: It's unfriendly, unpersonal and arrogant at times (as many have reported). That is not the end of the world, but their downloads are limited to 100 items (even for premium members), which can really screw up your project when you're under pressure and are on a deadline. They do it in succession, which only leaves me to think this is a way to force long-lasting members into their new and more expensive subscription model, as a re-activation of membership will cost you 24 USD a year more. Any sane company would wait a few days before re-crediting.
Recently, they cancelled my subscribtion, claiming they have tried to credit my payment multiple times without success. They don't even bother to add a name to their emails, only "team". I have been a premium member over three years now.
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